Leading the way in recruitment

    • IT Recruit UK - Exclusively focused on the identification and placement of key IT professionals within the UK:
    • IT Recruit UK - A niche specialist IT recruitment agency with over 25 years' experience in the IT sector
    • Ready to start hiring...
    • Are you ready to make that move? Register with IT Recruit UK now...
    • Leading the way in Recruitment...

Top 10 Candidates

  • Senior IT Support Administrator
    03
    May
    IT professional with experience of leading a 3-man team in a Windows environment supporting 650 plus user’s onsite.
  • IT Manager
    03
    May
    IT professional with many years of experience of working within the IT industry at a technical and management level with supervisory experience.
  • Senior Developer
    26
    Apr
    A Senior Net Developer with more than 8 years of commercial experience in Software Development using Microsoft Technologies (DotNet C#, Asp.Net MVC)
  • Software Developer
    26
    Apr
    A senior software developer with more than 10 years industry experience. Post Graduate Master of Computer Application
  • IT Technician (Ref: 168273)
    26
    Apr
    Experience supporting Microsoft applications including Project and SharePoint. Very good working knowledge of MS Windows XP, 7 and 8 Operating System. Experience working within an ITIL environment.
  • Migration Manager (Ref: 168413)
    26
    Apr
    Responsible for management and delivery of the Lotus migration to Microsoft Exchange, including data, applications, directory SharePoint and Messaging. All technical aspects.
  • Software Developer (Ref: 168215)
    26
    Apr
    Software developer in C#, ASP.NET, PHP, SQL, Perl, web designer, IT technician, IT support

Citrix Support Engineer

Reference:
MC CSE 5403764
Sector(s):
1st Line Support / Helpdesk, Helpdesk Manager, Support and Training, Systems / Support Analyst
Salary:
£26,000 to £35,000 Per Annum
Benefits:
+ Bens
Town/City:
Watford
Contract Type:
Permanent

Description

We specialise in the recruitment of high quality candidates in the IT support Sector. We have an excellent opportunity for a Citrix Support Engineer to join a highly successful IT Service provider based in Watford.

Citrix Support Engineer’s Core Duties

  • Log and prioritise all customer calls
  • Provide technical support; answering support queries via phone and email.
  • Manage and support hosted Citrix and Exchange servers
  • Diagnose and resolve hardware, software and peripheral technical issues to customer’s satisfaction
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Escalate more complex calls to the relevant IT Support member
  • Update logged calls and advise customers of the progress of their query
  • Check support emails to ensure that they are logged and dealt with
  • Check customer backups have been done
  • Check and resolve any failed back ups
  • Ensure everything is up to date by the end of the day

Citrix Support Engineer’s Key Skills

  • Extensive knowledge of Citrix XenServer, Citrix XenApp 7.9 and HyperV
  • Strong experience of Veeam back up and replication and Symantec Backup Exec 15.
  • Preferably experience of Pure Storage, Microsoft System Center and HP Proliant Servers
  • Active Directory user administration
  • Understanding and troubleshooting complex network solutions
  • Previous experience within a MSP environment is essential.

Are you enthusiastic about this job? Send us your CV in word format today