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Citrix Support Engineer

MC CSE 5403764
1st Line Support / Helpdesk, Helpdesk Manager, Support and Training, Systems / Support Analyst
£26,000 to £35,000 Per Annum
+ Bens
Contract Type:


We specialise in the recruitment of high quality candidates in the IT support Sector. We have an excellent opportunity for a Citrix Support Engineer to join a highly successful IT Service provider based in Watford.

Citrix Support Engineer’s Core Duties

  • Log and prioritise all customer calls
  • Provide technical support; answering support queries via phone and email.
  • Manage and support hosted Citrix and Exchange servers
  • Diagnose and resolve hardware, software and peripheral technical issues to customer’s satisfaction
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Escalate more complex calls to the relevant IT Support member
  • Update logged calls and advise customers of the progress of their query
  • Check support emails to ensure that they are logged and dealt with
  • Check customer backups have been done
  • Check and resolve any failed back ups
  • Ensure everything is up to date by the end of the day

Citrix Support Engineer’s Key Skills

  • Extensive knowledge of Citrix XenServer, Citrix XenApp 7.9 and HyperV
  • Strong experience of Veeam back up and replication and Symantec Backup Exec 15.
  • Preferably experience of Pure Storage, Microsoft System Center and HP Proliant Servers
  • Active Directory user administration
  • Understanding and troubleshooting complex network solutions
  • Previous experience within a MSP environment is essential.

Are you enthusiastic about this job? Send us your CV in word format today