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Client Support Specialist - Technical Support Helpdesk - Gaming

Reference:
MI / CSS 259363
Sector(s):
1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, 3rd Line Support / Helpdesk, E Commerce, Internet, Other, Other IT Roles, Support and Training
Salary:
£25,000 to £27,000 Per Annum
Town/City:
Chiswick, W4
Contract Type:
Permanent

Description

We specialise in the recruitment of high quality candidates in the IT / Gaming Sector. We have an excellent opportunity for a Client Support Specialist to join a very interesting company based in Chiswick.

Client Support Specialist’s Core Duties

  • Provide fast and accurate customer service.
  • Learn our platforms and advanced troubleshooting of our streaming architecture.
  • Work effectively with production teams to achieve results.
  • Maintain a "birds eye view" of all live and upcoming content across platforms and be able to take action when needed.

Typical day:

Confirming schedule of all live events for the day.

Monitoring data and video streams for quality and timeliness

Thoroughly documenting all events, issues and customer interactions.

Provide fast, accurate customer service on platform and live event questions.

Onboarding next day’s schedule of events, confirm for accuracy.

Hand off all content and responsibilities to next shift.

Client Support Specialist’s Skills required

  • Proactive as our client deals with live data & video. Every minute counts.
  • Make fast right decisions
  • Customer service experience.
  • Cover 24/7/365 operation, weekends and overnights are required.
  • Basic knowledge of video production workflows.
  • Interest in Technology
  • Experience in an office environment, not essential
  • Experience with live event experience / Production, not essential
  • Experience with Tech/web-based support teams e.g. NOW TV, Amazon Prime etc…
  • Experience with IT Helpdesks, ideally customer facing helpdesks, not essential
  • People with experience in online bookies/app support/stream troubleshooting environments

Are you enthusiastic about this job? Send us your CV in word format today