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IT Account Manager

Reference:
MC = AM 548924
Sector(s):
Other, Other IT Roles
Salary:
£35,000 to £45,000 Per Annum
Benefits:
+ Bens
Town/City:
Watford
Contract Type:
Permanent

Description

We specialise in the recruitment of high quality candidates in the IT Sector. We have an excellent opportunity for an IT Account Manager to join a high successful IT MSP (Managed Service Provider based in Watford.

Specialising in cloud hosted services supported by Citrix, their staff possess in depth knowledge of the IT software and hardware they support and the services they offer. They are now actively looking to recruit an experienced Account Manager with previous experience of working with MS Windows desktop & Servers, networking and Citrix environments.

Basic Salary £30k to £35k pa £45k pa OTE

IT Account Manager’s Core Duties

  • Generate sales among client accounts, including up & cross-selling
  • Contract renewal, negotiation & retention
  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested products & services in a timely fashion
  • Communicates client needs and demands to colleagues
  • Forecasts and tracks client account metrics
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Identifies opportunities to grow business with existing clients
  • Coordinate with staff members working on the same account to ensure consistent service
  • Service multiple clients concurrently, often meeting deadlines
  • Keep records of client transactions

IT Account Manager’s Key Requirements

  • Demonstrable Account Management experience (IT industry)
  • Candidate MUST have an extensive knowledge/understanding of selling Windows PCs & Servers, Citrix Hosted environment and peripherals
  • Client focused solutions experience
  • Project management skills
  • Ability to manage client needs with colleagues
  • Talent for influencing client management
  • Ability to manage multiple projects & relationships simultaneously
  • Proven negotiation & listening skills
  • Well-spoken with excellent written and verbal communications
  • Is able to demonstrate the ability to conduct Presentations effectively
  • Good all-round time management & planning

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