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IT Support Technician

Reference:
MB / IT Supp 4857655
Sector(s):
1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, 3rd Line Support / Helpdesk, Exchange Specialist, Helpdesk Manager, LAN/WAN, Microsoft Infrastructure, Network Administrator, Network and Telecommunications, Network Manager, Office Communication Server / OCS , Server Administrator, Support and Training, Systems Management, Wireless Technologies
Salary:
£20,000 to £24,000 Per Annum
Benefits:
Temp to Possible Perm
Town/City:
Bracknell
Contract Type:
Contract

Description

We specialise in the recruitment of high quality candidates in the IT Sector. We have an excellent opportunity for a IT Support Technician to join specialist research and consultancy organisation to provide IT support to over 200+ Staff members by phone, email and face to face contact.

IT Support Technician’s Core Duties

  • First response answering, logging and resolving support calls - phone, email, face-to-face
  • Installing new equipment and software for clients, assisting with their familiarisation
  • Supporting a wide range of software products (Windows 7, Microsoft Office, Windows Server 2012)
  • Troubleshooting both hardware and software problems
  • Logging support calls with suppliers
  • Performing preventative maintenance and health checks on the network
  • Backing up Network
  • Dealing with equipment deliveries
  • Dealing with correct disposal of old equipment
  • Auditing hardware and software

IT Support Technician’s Experience required

  • Experience in similar role
  • Experience of installing and supporting Windows 7 and 10, plus Microsoft Office 2010 & 2016
  • Experience of Active Directory - setting up users, groups, permissions
  • Experience of Windows Server 2008, 2012 and Microsoft Exchange Server 2010
  • Ability to build PCs and laptops either from scratch or from pre-existing image
  • Acute attention to detail at all times
  • Excellent verbal communication skills and ability to deal with people at all skill levels
  • Ability to deliver quality, timely IT Support
  • Experience supporting network infrastructure
  • Experience with digital phone systems, such as Splicecom would be highly advantageous

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