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Junior Helpdesk Support / Trainee 1st Line Support Assistant

Reference:
MB / HAD 95459
Sector(s):
1st Line Support / Helpdesk, Support and Training
Salary:
£16,000 to £18,000 Per Annum
Benefits:
Prospects
Town/City:
Luton
Contract Type:
Permanent

Description

An excellent opportunity has arisen for a Junior Helpdesk Support / 1st Line Support Assistant within the Electronics & Software environment. Our client supplies Electronic and Software Support for a large handheld electronics organisation. There will be full training given on all their product ranges.

Junior Helpdesk Support / 1st Line Support Assistant’s Core knowledge & Experience

  • Knowledge of office applications including document creation and spreadsheet.
  • Strong verbal and written communication skills within a professional environment
  • Understanding of Remote Assistance software solutions
  • 1 year or more customer service
  • Knowledge of Microsoft Windows client operating system including in-depth configuration settings and system management.
  • Ability to read and understand technical documentation

Junior Helpdesk Support / 1st Line Support Assistant’s Key requirements & Qualifications

  • 4 GCSE passes at grade C or above or equivalent. One of which must be English
  • Recognised ICT or business qualification would be advantageous
  • Interest in technology and electronics
  • Excellent communications skills
  • Exceptional attention to detail
  • Keen to progress within a Electronics / Software organisation
  • Full training and possible apprenticeship available.