1st Line Support / Helpdesk Support Analyst

Reference:

MB / HAD 95458

Sector:

1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, Helpdesk Manager, Support and Training, Systems / Support Analyst

Salary:

£18,000 to £22,000 Per Annum

Benefits:

+ Bens

Town/City:

Luton

Contract Type:

Permanent

An excellent opportunity has arisen for a 1st Line Support / Helpdesk Support Analyst within the Electronics & Software environment. Our client supplies Electronic and Software Support for a large handheld electronics organisation. There will be full training given on all their product ranges.

Essential Business Knowledge & Experience

  • Excellent knowledge of office applications including document creation and spreadsheet.
  • Strong verbal and written communication skills within a professional environment
  • Using business telephone systems to manage and transfer calls
  • Use and understanding of Remote Assistance software solutions
  • 1 year or more customer service

Desirable Business Knowledge & Experience

  • Previous experience of managing public sector and corporate clients.
  • Practical experience and understanding of CRM applications including account management
  • Use and understanding of web based CMS
  • Knowledge of common business practices relating to pricing, purchase process and billing

Essential Technical Skills

  • Excellent knowledge of Microsoft Windows client operating system including in-depth configuration settings and system management.
  • Ability to read and understand technical documentation

Desired Technical Skills

  • Understanding of Microsoft server administration including Active Directory and GPO.
  • Understanding of virtual environments from Citrix, VMware and/or Microsoft

Qualifications

  • 4 GCSE passes at grade C or above or equivalent. One of which must be English
  • Recognised ICT or business qualification would be advantageous