1st Line Technical Support Helpdesk


M B 1stL 7154877


1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, Firewall & Security, Firewall & Security, Infrastructure Consolidation, Internet, LAN/WAN, Network Administrator, Network and Telecommunications, Network Manager, Storage Virtualisation, Support and Training, TCP/IP, Virtualization


£20,000 to £25,000 Per Annum


+ Bens



Contract Type:


We specialise in the recruitment of high quality candidates in the ITsector. We have an excellent opportunity for a 1st Line Technical Support Helpdesk individual to join a highly successful company leading ISP, based in Cambridge.

This is a fantastic opportunity for a talented individual to start a fruitful career in the ISP industry by taking what you know already and developing it quickly and applying it on a daily basis.

1st Line Technical Support Helpdesk Core Duties

  • Support over the phone and on customer sites
  • Support customers with hosting, telephony and connectivity platform and solutions
  • Assisting customers understand products
  • Supporting users with troubleshooting issues with their connectivity
  • Assisting engineers on site visits across the UK
  • Providing support to engineers internally and customers externally whilst ensuring our ISP services are delivered to the highest possible standard.

1st Line Technical Support Helpdesk Skills required

  • Excellent written and verbal communication skills.
  • Exemplary customer service skills.
  • Able to listen to customers’ needs and offer appropriate advice.
  • A solid foundation and aptitude in IT.
  • A natural problem solver with a strong attention to detail.
  • The ability to manage and prioritise multiple conflicting priorities
  • A passion for knowledge and learning in the ISP/IT industry; keeping up to date with the latest trends and solutions.

Desired Skills, not essential

  • Experience with networking and firewalls.
  • Knowledge of Juniper and/or Cisco experience.
  • MikroTik experience
  • Knowledge of VOIP solutions and their functionality.
  • Experience with VMWare and other virtualization environments.

Are you enthusiastic about this job? Send us your CV in word format today