2nd / 3rd Line Support Engineer (998601)


MA TLS 998601


2nd Line Support / Helpdesk, 3rd Line Support / Helpdesk, Support and Training


£30,000 to £40,000 Per Annum



Contract Type:


We specialise in the recruitment of high quality candidates in the IT support sector. We have an excellent opportunity for a 2nd/3rd Line Support Engineer oversee IT operation & support and ensuring that IT Inventory is correctly maintained and available upon request.

2nd / 3rd  Line support Engineer’s Core Duties

  • Assist & Develop solutions for IT related projects
  • Assist with planning the expansion of IT systems in order to meet company growth
  • Responsibility for all IT systems including servers, switching, desktops, printing and phones. This would include maintenance, fault-finding, upgrades, security and office moves
  • Contact with all external IT consultants regarding databases, website, telecoms, systems
  • Manage IT inventory and purchasing requirements
  • The applicant would be expected to keep up to date with current technologies and be able to suggest new ways to introduce technology that would benefit the company and increase productivity
  • Perform upgrades and maintenance on the infrastructure, both in and out of hours
  • Ensuring the stability, security and performance of the infrastructure
  • Minimizing downtime through pro-activity and performance monitoring

2nd / 3rd  Line support Engineer’s Key Skills

  • Broad understanding of networking technologies and principles
  • VMWare (ESXi, vCenter, vSphere, VRops)
  • Firewall setup, administration & networking technologies
  • Administration and networking of telephony systems
  • Microsoft Windows Server 2008/2012 onwards
  • Active Directory / DFS / DHCP / DNS / TS / VPN / WDS / WSUS
  • Exchange Mail Server and Mimecast
  • Veeam Backup & Replication (or equivalent)
  • Linux (Ubuntu/CentOS/SUSE)
  • Microsoft Windows 7&10, Office 2013 Onwards
  • Laptop/Desktop role out, rebuilds, imaging, support
  • Microsoft SQL Server 2005 onwards, would be advantageous
  • Remote Support Experience would be advantageous
  • Adobe Acrobat / Design Standard Creative Suite, would be advantageous

Are you enthusiastic about this job? Send us your CV in word format today