Cloud Application Config & Support Engineer


MC CASE 357249


1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, 3rd Line Support / Helpdesk, Analyst, Analyst Programmer, Business Analyst, Database Trainer, Developer, Development & Programming, Ecommerce Internet, Exchange Specialist, Firewall & Security, Forefront / FIM , Helpdesk Manager, Information Systems, Infrastructure, Infrastructure Consolidation, Intrusion Detection, IT Security, IT Security Consultant, IT Trainer, J2EE, Java Developer, LAN/WAN, Lync 2010 / Office 2010, Microsoft Infrastructure, Network / Firewall Security, Network Administrator, Network and Telecommunications, Network Manager, Office Communication Server / OCS , Oracle Developer, PHP Developer, Programmer, QA and Tester, Security, Security Management, Security Policy, Server Administrator, Server Consolidation, Service Delivery, Service Desk Analyst 1-3rd Line, SharePoint / MOSS, Software Developer , Software Engineer, Software Project Manager, Solutions Architect, Storage Virtualisation, Support and Training, System Admin Technician Engineer, System Center Configuration Manager, System Center Consultant, System Center Service Manager, System Center Virtual Machine Manager, Systems / Support Analyst, Systems Analyst, Systems Engineer, Systems Management, Systems/Network Admin, TCP/IP, Technical Architect, Technical Architect, Threat Management Gateway, Virtualization, Web Designer, Wireless Technologies


£25,000 to £35,000 Per Annum


+ Bens


Home Based

Contract Type:


We specialise in the recruitment of high quality candidates in the IT support sector. We have an excellent opportunity for a Cloud Application Config & Support Engineer working for a leading medical imaging company at the forefront of Cloud SaaS services, integration, and implementation.

Location:      90% Home Based + 10% UK Travel

Salary:          £25,000 - £35,000 per annum + Bonus + Pension                                          

Cloud Application Config & Support Engineer’s Core Duties

  • Setting up and configuring new client accounts, workflows, and business logic in the cloud
  • Using your scripting knowledge (of JSON, RegEx, Perl, Python etc.) to configure and manage client workflows, manipulate all kinds of data, and build complex templates
  • Assisting the support team and gaining a firm understanding of the platform and standards
  • Management of support helpdesk incidents, their triage, and logging Incidents and requests
  • Prioritising and coordinating support efforts between client, 3rd parties and our partners
  • Applying knowledge to problem solve, identify issues, and implement solutions
  • Liaising directly with clients in a professional capacity and pro-active manner
  • Ensuring prompt and accurate lines of investigation and rapid resolution
  • Analyse cause of incidents and document recommendations to prevent re-occurrences
  • Advising/resolving client network connectivity or application usage issues
  • Creating technical documentation of new workflows and learnings
  • Creating custom scripts to automate processes bringing new efficiencies to the job
  • Managing monthly database queries and system reports (SQL, REST API and Excel)
  • Implementing connectivity between PACS, RIS and our Cloud
  • Advising and supporting client application integrations (JSON, SAML/SSO, Webhooks etc)
  • Training system admin users, (and occasional on-site connectivity config to our Cloud)

Cloud Application Config & Support Engineer’s Key Requirements

  • Preferably 2+ years of professional work experience in IT development, deployment, or support – preferably on healthcare imaging systems)
  • Strong scripting skills with JSON, RegEx, HTLM, SQL, Python, Perl, and REST APIs 
  • Knowledge of Windows and iOS operating systems - configuration and trouble shooting
  • Understanding of Servers/VMs, networking and security (Firewalls, TCP/IP, Proxy servers etc)
  • Competent with Remote Troubleshooting methods (RDP, Desktop sharing, VPN etc)
  • A good knowledge of DICOM and HL7 - integration and troubleshooting an advantage
  • Knowledge of PACS, RIS, Medical Imaging and radiology reporting workflows
  • Good skills with Excel, Word, WordPress, and scripting tools

Are you enthusiastic about the Cloud Application Config & Support Engineer’s job? Send us your CV in word format today.