Data Analyst


MN DA 4329461


Business Analyst, Business Intelligence, Business Process Management, Business Systems & Databases, Content Management, Knowledge Management


£30,000 Per Annum


+ Bens



Contract Type:


We specialise in the recruitment of high-quality candidates in the Estate & Facilities sector. We have an excellent opportunity for a Data Analyst to join a highly established and successful independently owned Cleaning and Support Services company.

The purpose of this role is to work with the Business Support Manager to monitor, regulate and improve the quality of data within the core systems across the business. Responsible for providing and producing executive reports and analysing the data to interrogate trends and analysis.

Data Analyst’s Core Duties

  • You will manage the online analytics and work closely with the Business Support Manger
  • Regular reporting on the traffic as well as analysing the data and all aspects of data analysis being able to explain high level reports in detail
  • Responsibility for the development of visualisation techniques to provide meaningful insights
  • Enhancing insights by merging web analytics data with additional data sources
  • Pulling data with sophisticated analytics tools and reporting with strong stakeholder engagement
  • Provide reports, attend planned and ad hoc meetings with client representatives as required
  • Manage the Aspire Assist Helpdesk Supervisor to ensure that customer requests are acknowledged and dealt with efficiently
  • Maintaining existing data processes and protocols including data capture, analysis, search, reports and visualisation
  • Working with Service Partners to extend and develop current data analysis and capture methods
  • Providing first line support, including troubleshooting and training, on FreshWorks and additional informatics systems and processes to staff and customers
  • Interacting with Business Support Manager to resolve issues and contribute to ongoing systems development.
  • Developing and maintaining appropriate operational procedures, documentation, and training material

Data Analyst’s Skills required

  • Proven web analytics experience such as Google Analytics and Adobe Analytics
  • Understanding and knowledge of the facilities management industry (highly desirable)
  • Proven experience with investigating data
  • Commercial experience with visualisation, reporting tools such as Google Data Studio and Power BI
  • Demonstrable experience managing and evolving a Business Support Team or similar
  • Excellent communication skills at all levels
  • Prioritisation skills and ability to meet deadlines
  • Working with, challenging, improving databases and customer service software packages such as Templa and Freshworks
  • Highly competent in delivering presentations

Are you enthusiastic about the Data Analyst’s job? Send us your CV in word format today