IT Product Support Analyst

Reference:

MB / ITPSA 587025

Sector:

1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, 3rd Line Support / Helpdesk, Helpdesk Manager, Infrastructure, LAN/WAN, Microsoft Infrastructure, Network Administrator, Network and Telecommunications, Network Manager, Office Communication Server / OCS , Server Administrator, Server Consolidation, Service Delivery, Service Desk Analyst 1-3rd Line, Storage Virtualisation, Support and Training, Systems / Support Analyst, Systems Management, Systems/Network Admin

Salary:

£22,000 to £24,000 Per Annum

Benefits:

+ Bens

Town/City:

Luton

Contract Type:

Permanent

An excellent opportunity has arisen for a 1st Line Support / Helpdesk Support Analyst within the Electronics & Software environment.  Our client supplies Electronic and Software Support for a large handheld electronics organisation.  There will be full training given on all their product ranges.

IT Product Support Analyst’s Core Duties

  • Handling calls and emails to support customer queries.
  • Offering unparalleled levels of customer support.
  • Working alongside the R & D department.
  • Product installation.
  • Remote deployment.

IT Product Support Analyst’s Skills

  • It is essential for the successful candidate to be skilled in Customer Service.
  • Able to communicate well in both written and verbal form with a wide variety of private and public sector clients.
  • Outstanding technical knowledge of client OS’s.
  • Good technical knowledge of client/server virtualisation.
  • Possess the ability to investigate and resolve complex technical issues.
  • A minimum of 2-3 years experience in a similar role is essential.
  • Fundamental understanding of web technology and knowledge of or a keen interest in HTML, PHP and JavaScript, not essential
  • Fluent in another European language, not essential