IT Service Desk Engineer


MS ISDE 4852146


1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, Engineers and Maintenance, Field Service Engineer, Hardware Engineer, Installation / Rollout Engineer, Laptop Engineer, Network Administrator, Network and Telecommunications, On-Site Engineer, Other, Other IT Roles, PC Engineer, Printer Engineer , Server Engineer, Support and Training


£30,000 to £35,000 Per Annum


+ Hybrid Working + Car Lease + Excellent Benefits


Epsom, Surrey + Hybrid

Contract Type:


We specialise in the recruitment of high quality candidates in the Technology Support sector. We have an excellent opportunity for an IT Service Desk Engineer / 2nd Line Desktop Support Engineer to work for a leading automotive manufacturer. The role will manage tickets through to a successful conclusion and provide excellent customer service. In addition, the role will work closely with 3rd line as necessary and be involved in project work.

£30,000 - £35,000 + Car Lease + Great Benefits

Hybrid & Flexi Working, Monday - Friday on shift rotation (8:00am - 4:30pm / 9:30 am - 6:00pm)

IT Service Desk Engineer / 2nd Line Support Core Duties

  • BAU - working as part of service desk team to support end users directly
  • Day to day support of desktop, MAC, laptop, and printer issues
  • Support of Windows TS environment issues, cabling, TCP/IP issues and VoIP phones
  • Manage service desk processes in line with standard operating procedures
  • Install new hardware phones, laptops, servers etc.
  • Assist in ensuring that the infrastructure integrity is managed effectively
  • Escalate issues to 3rd line support as required
  • Create and update technical documentation as required
  • Build relationships with IT teams from other parts of the group and 3rd party providers
  • Ensure that all documentation (weekly updates, etc.) is completed on time
  • Liaise with users at all levels
  • Produce and maintain documentation of any relevant procedures or configurations

IT Service Desk Engineer / 2nd Line Support Key Skills

  • Windows Server 2008 R2, 2012 R2, 2016
  • Virtual environment (VMWare ESX) experience
  • Microsoft Active Directory 2008 R2/2012/2016
  • Solid technical understanding and experience of AD user creation, management, and GPO
  • Microsoft Exchange 2010/Exchange online
  • Scripting - Powershell and basic VBS
  • Mimecast
  • Veeam ver 8x/9x
  • VMWare basic administration, server management
  • Office 365
  • Cisco Routing and Switching
  • SCCM experience
  • Application & messenger support experience
  • Strong planning and organisation with the ability to work under pressure
  • Ability to build relationships with all levels and departments
  • Excellent communication skills
  • Solution driven

Are you enthusiastic about the IT Service Desk Engineer / 2nd Line Support job? Send us your CV in word format today