Reference:
MS ISDE 4852146
Sector:
1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, Engineers and Maintenance, Field Service Engineer, Hardware Engineer, Installation / Rollout Engineer, Laptop Engineer, Network Administrator, Network and Telecommunications, On-Site Engineer, Other, Other IT Roles, PC Engineer, Printer Engineer , Server Engineer, Support and Training
Salary:
£30,000 to £35,000 Per Annum
Benefits:
+ Hybrid Working + Car Lease + Excellent Benefits
Town/City:
Epsom, Surrey + Hybrid
Contract Type:
Permanent
We specialise in the recruitment of high quality candidates in the Technology Support sector. We have an excellent opportunity for an IT Service Desk Engineer / 2nd Line Desktop Support Engineer to work for a leading automotive manufacturer. The role will manage tickets through to a successful conclusion and provide excellent customer service. In addition, the role will work closely with 3rd line as necessary and be involved in project work.
£30,000 - £35,000 + Car Lease + Great Benefits
Hybrid & Flexi Working, Monday - Friday on shift rotation (8:00am - 4:30pm / 9:30 am - 6:00pm)
IT Service Desk Engineer / 2nd Line Support Core Duties
- BAU - working as part of service desk team to support end users directly
- Day to day support of desktop, MAC, laptop, and printer issues
- Support of Windows TS environment issues, cabling, TCP/IP issues and VoIP phones
- Manage service desk processes in line with standard operating procedures
- Install new hardware phones, laptops, servers etc.
- Assist in ensuring that the infrastructure integrity is managed effectively
- Escalate issues to 3rd line support as required
- Create and update technical documentation as required
- Build relationships with IT teams from other parts of the group and 3rd party providers
- Ensure that all documentation (weekly updates, etc.) is completed on time
- Liaise with users at all levels
- Produce and maintain documentation of any relevant procedures or configurations
IT Service Desk Engineer / 2nd Line Support Key Skills
- Windows Server 2008 R2, 2012 R2, 2016
- Virtual environment (VMWare ESX) experience
- Microsoft Active Directory 2008 R2/2012/2016
- Solid technical understanding and experience of AD user creation, management, and GPO
- Microsoft Exchange 2010/Exchange online
- Scripting - Powershell and basic VBS
- Mimecast
- Veeam ver 8x/9x
- VMWare basic administration, server management
- Office 365
- Cisco Routing and Switching
- SCCM experience
- Application & messenger support experience
- Strong planning and organisation with the ability to work under pressure
- Ability to build relationships with all levels and departments
- Excellent communication skills
- Solution driven
Are you enthusiastic about the IT Service Desk Engineer / 2nd Line Support job? Send us your CV in word format today
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