IT Support


MC ITS 357249


1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, Business Systems & Databases, Database Developer, Developer, Development & Programming, Engineers and Maintenance, Other, Other IT Roles, Software Developer , Software Engineer, SQL, Support and Training


£25,000 to £35,000 Per Annum


+ Remote + Bonus + Pension + Great Benefits



Contract Type:


We specialise in the recruitment of high quality candidates in the IT support sector. We have an excellent opportunity for a 1st line IT Support Technician to join a leading medical imaging company at the forefront of AI, Cloud SaaS services, integration, and implementation.

£25,000 - £30,000 + Bonus + Pension + Other Great Benefits - Remote Based with very occasional travel to the London office.

IT Support Technician’s Core Duties

  • Setting up and configuring new client accounts, workflows, and business logic in the cloud
  • Assisting the support team and gaining a firm understanding of the platform and standards
  • Management of support helpdesk incidents, their triage, and logging Incidents and requests
  • Prioritising and coordinating support efforts between client, 3rd parties and our partners
  • Applying knowledge to problem solve, identify issues, and implement solutions
  • Liaising directly with clients in a professional capacity and pro-active manner
  • Ensuring prompt and accurate lines of investigation and rapid resolution
  • Analyse cause of incidents and document recommendations to prevent re-occurrences
  • Advising/resolving client network connectivity or application usage issues
  • Creating technical documentation of new workflows and learnings
  • Managing monthly database queries and system reports (SQL and Excel)
  • Advising and supporting client application integrations (JSON)
  • Training system admin users, (and occasional on-site connectivity config to our Cloud)

IT Support Technician’s Key Requirements

  • Experience in IT development, deployment, or support
  • JSON scripting skills desirable
  • SQL server experience desirable
  • Knowledge of Windows and iOS operating systems - configuration and trouble shooting
  • Understanding of Servers/VMs, networking and security (Firewalls, TCP/IP, Proxy servers etc)
  • Competent with Remote Troubleshooting methods (RDP, Desktop sharing, VPN etc)
  • Knowledge of DICOM and HL7 would be useful, but not essential
  • Good skills with Excel, Word
  • Experience / knowledge of WordPress and scripting tools, would be useful
  • Experience with AWS Technologies would be desirable

Are you enthusiastic about the IT Support Technician’s job? Send us your CV in word format today.