IT Support Engineer - Helpdesk


MM ISE 544488


1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, 3rd Line Support / Helpdesk, Helpdesk Manager, Support and Training, Systems / Support Analyst


£25,000 to £30,000 Per Annum


+ Bens


Milton Keynes

Contract Type:


We specialise in the recruitment of high quality candidates in the IT sector. We have an excellent opportunity for an IT Support Engineer to support the key clients in an IT support desk environment. This company value the importance of the IT Support Engineers, who are crucial to delivering a world class customer service.

IT Support Engineer’s Core Duties

  • You will take problem ownership with clear, concise, customer communication whilst managing expectations
  • Provide support to key clients in an IT support desk environment
  • Deal with troubleshooting queries

IT Support Engineer’s Skills required

  • 18 months or more commercial experience supporting SME's
  • Strong customer service skills
  • Familiar with working to SLA’s & KPI’s to meet customer requirements
  • An MCP/MCSE/MCITP/MCSA qualification would be desirable but not essential as training will be provided
  • Good knowledge of Windows Server Technologies, Active Directory, DNS
  • Network Infrastructure Backup software: Office 365, VMware

Are you enthusiastic about the IT Support Engineer – Helpdesk job? Send us your CV in word format today