IT Support Engineer


MC / ISE 204743


1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, 3rd Line Support / Helpdesk, Helpdesk Manager, Support and Training, Systems / Support Analyst


£25,000 to £35,000 Per Annum



Contract Type:


We specialise in the recruitment of high quality candidates in the IT support sector. We have an excellent opportunity for a IT Support Engineer to join a highly successful organisation and is an established MSP that offers a full range of IT Support services for SMEs in London.

IT Support Engineer’s Core Duties

  • Desktop support, configuration and maintenance
  • Phone, remote session and on-site helpdesk support
  • Upgrades, imaging, configuration, backup and endpoint security
  • Keeping accurate records of work completed and collaboration with the team
  • Occasional evening and weekend work may be required out of hours
  • Hardware support and installation

IT Support Engineer’s Key Skills

  • Experience in deploying, configuring and maintaining various Desktop Operating Systems.
  • Diagnostic experience, with the ability to recognise and resolve common issues in desktops, mobile devices, tablets and peripherals.
  • Troubleshooting various standard office productivity software. Such as: Microsoft Office and Office 365
  • Strong communication skills, with the ability to gather information and give clear explanations to clients
  • Previous client-facing field experience, including installation and troubleshooting
  • An understanding of security fundamentals

IT Support Engineer’s NOT essential Skills

  • A working knowledge of network routing, switching and firewalls
  • Experience with the Cisco Meraki suite of products
  • Experience with N-Able or Autotask
  • Administration of Active Directory objects, permissions and group policy
  • A working knowledge of corporate network security and advanced security principles
  • Experience planning and carrying out small/medium sized ICT projects
  • Experience with Windows Server, Microsoft Hyper-V and Azure

Are you enthusiastic about this job? Send us your CV in word format today