IT Support Technician


MS IS 3719737


1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, Business Systems & Databases, Development & Programming, Knowledge Management, Microsoft Infrastructure, Network and Telecommunications, Server Administrator, Service Desk Analyst 1-3rd Line, Support and Training, System Admin Technician Engineer


£28,000 to £30,000 Per Annum


+ Bonus + Excellent Bens + Hybrid Working


Surrey - Hybrid Working

Contract Type:


We specialise in the recruitment of high quality candidates in the IT sector. We have an excellent opportunity for an IT Support Technician to work for a leading global manufacturer of memory and storage solutions, who will be responsible for installing, operating, and supporting approved software and hardware systems, and to ensure that user requirements are met.

Salary: £28,000 - £30,000 (DOE) + Bonus + Excellent Benefits - 38.5 hours per week

Current flexible working arrangements 3 days from home 2 days in the office

IT Support Technician’s Core Duties

  • Installs and tests computer software and hardware systems as requested
  • Maintains hardware and software systems for all internal users
  • Resolve all First level support requests from the IT Helpdesk system in a timely and efficient manner, according to established MIS protocols
  • Monitors and maintains the phone system
  • Analyses and report on support calls within the Helpdesk system to trend underlying problems
  • Maintains inventory and asset records for computer and other related equipment
  • Assists in the replacement of computers and/or other related equipment as necessary
  • Follows-up with users to ensure that the MIS system is meeting their needs and recommends business and systems solutions to management
  • Maintains the comms room
  • Complies with H&S policies

IT Support Technician’s Key Skill

  • 1-2 years’ experience in an IT Support role
  • A-Level IT qualification or equivalent (desirable)
  • Strong knowledge of computer systems, software imaging and encryption
  • Strong knowledge of Windows OS and Windows-based applications
  • Knowledge of Office365, Mitel MiVoice Business and Multi-Factor Authentication (MFA) (desirable)
  • Working knowledge of general networking protocol (TCP/IP, SFTP, SSL, LDAP, SIP) and related utilities for troubleshooting issues
  • Experience in desktop and laptop support (desirable)
  • Strong communication and customer service skills
  • Strong analytical skills and attention to detail
  • Ability to cooperate with others and to work independently
  • Lives within easy commutable distance of Sunbury on Thames

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