IT Support Technician


MD ITST 538365


1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, Exchange Specialist, Firewall & Security, Helpdesk Manager, Infrastructure Consolidation, LAN/WAN, Microsoft Infrastructure, Network Administrator, Network and Telecommunications, Network Manager, Server Administrator, Service Delivery, Service Desk Analyst 1-3rd Line, Support and Training, System Admin Technician Engineer, Systems / Support Analyst, Systems Management, Systems/Network Admin, Wireless Technologies


£24,000 Per Annum


+ Bens


West End London

Contract Type:


We specialise in the recruitment of high quality candidates in the IT support sector. We have an excellent opportunity for an IT Support Technician / 1st Line support Helpdesk for a leading international, multidisciplinary consultant with offices in the UK and throughout the Gulf States.

IT Support Technician / 1st Line support Helpdesk’s Core Duties

  • Providing technical support to all UK based staff and visitors; answering support queries face-to-face or via phone, Skype and email
  • Assisting with all meeting AV requirements, troubleshooting issues and training users on use of equipment
  • Maintaining a comprehensive log of any user, software or hardware problems detected with full documentation
  • Reviewing computer and equipment performance on a scheduled basis, providing necessary training and advice to users as required
  • Maintaining appropriate stock levels of items such as mice, keyboards, cleaning products and all necessary cables and chargers
  • Assisting with the management of mobile phone handsets and training staff in line with Company policies
  • Assisting with the maintenance of the access fob system
  • Assisting with the maintenance of printers including toner replacement and paper jams
  • Assisting with the on-boarding of new starters
  • Escalating more complex service issues to the relevant IT Support member

IT Support Technician / 1st Line support Helpdesk’s Key Skills

  • Strong working knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (XP / Vista / Windows 7 - Windows 10 is an advantage)
  • Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
  • A good understanding of PC hardware set-up and configuration
  • A good understanding of general hardware equipment (eg. printers and AV equipment)
  • Excellent customer service skills including phone manner and face-to-face communication
  • Excellent written and verbal communication skills
  • An awareness of Apple products, not essential
  • Experience working with website building platforms such as Wordpress, not essential

Are you enthusiastic about the IT Support Technician / 1st Line Support Helpdesk job? Send us your CV in word format today