Junior Helpdesk Support / Trainee 1st Line Support Assistant

Reference:

MB / HAD 485474

Sector:

1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, Helpdesk Manager, Support and Training, Systems / Support Analyst

Salary:

£16,000 to £18,000 Per Annum

Benefits:

+ Bens

Town/City:

Luton

Contract Type:

Permanent

An excellent opportunity has arisen for a Junior Helpdesk Support / 1st Line Support Assistant within the Electronics & Software environment.  Our client supplies Electronic and Software Support for a large handheld electronics organisation.  There will be full training given on all their product ranges.

Junior Helpdesk Support / 1st Line Support Assistant’s Core knowledge & Experience

  • Answer pre-sales and technical support queries via telephone and email.
  • Accurate collection of customer information for entering into the CRM system.
  • Processing orders for accessories and software licences.

Junior Helpdesk Support / 1st Line Support Assistant’s Key requirements & Qualifications

  • 4 GCSE passes at grade C or above or equivalent. One of which must be English
  • Recognised ICT or business qualification would be advantageous
  • Experience of Windows Client Operating Systems.
  • Experience of server management or virtual platforms, not essential
  • Interest in technology and electronics
  • Excellent communications skills
  • Exceptional attention to detail
  • Keen to progress within an Electronics / Software organisation
  • Full training and possible apprenticeship available.
  • Fluent in another European language, not essential