Level 1 Support Specialist

Reference:

ME. LSS 98624

Sector:

1st Line Support / Helpdesk, Support and Training

Salary:

£25,000 to £26,000 Per Annum

Town/City:

Chiswick

Contract Type:

Permanent

We specialise in the recruitment of high quality candidates in the IT support sector. We have an excellent opportunity for a Level 1 Support Specialist to join our client in London.

You will work within the Operations team to help support their customers with their content distribution platforms.

This position has the following working pattern: 8 x 12-hour shifts every 15 days

DAY-DAY-DAY-DAY-OFF-OFF-OFF
DAY-DAY-DAY-DAY-OFF-OFF-OFF
OFF-NIGHT-NIGHT-NIGHT-NIGHT-OFF-OFF
OFF-NIGHT-NIGHT-NIGHT-NIGHT-OFF-OFF

Level 1 Support Specialist’s Core Duties

  • Provide fast and accurate customer service
  • Learn their platforms and advanced troubleshooting streaming architecture
  • Work effectively with their content delivery teams to achieve results
  • Execute their extensive anti-piracy measures
  • Document and retain ever-evolving workflows and resolutions

Level 1 Support Specialist’s Essential Skills and Experience:

  • Experience in a B2B/B2C contact centre environment
  • Strong written customer service experience
  • Experience of working with ticketing systems such as Zendesk or Salesforce Desk
  • Good level of Microsoft Office including Outlook and Google Docs

Level 1 Support Specialist’s Desirable Skills and Experience:

  • Digital customer contact experience, preferably within a streaming or sports environment
  • Experience of working in a support role in IT, sports, or video streaming
  • Experience troubleshooting Android and iOS device issues
  • Tech savviness – you’re up to date with the latest trends
  • Sports fan, with working knowledge of sports websites

 

Are you enthusiastic about the Level 1 Support Specialist job? Send us your CV in word format today