Operations Manager (20897)

Reference:

MP.OM 20897

Sector:

Business Systems & Databases, Engineers and Maintenance

Salary:

Competitive

Town/City:

Great Chesterford

Contract Type:

Permanent

LinkPoint specialises in the recruitment of high quality candidates in the IT sector. We have an excellent opportunity for an Operations Manager to run day-to-day operations of several large and small vehicle telematics fleets including management of external services and suppliers, customer services management including crisis management and incident escalation.

Operations Manager’s Core Duties

  • Internal IT infrastructure management
  • Managing key suppliers to support the business
  • Managing the set up and provision of equipment and services to new customers
  • Agreeing development and roll- out priorities with the RBM
  • Gathering new customer’s requirements
  • Agreeing with the development team the introduction of any new data centre capabilities required by the customer
  • Managing the set-up of telematics devices, SIMs, data centre services
  • Liaising with the new customer’s staff to ensure a smooth roll-out.
  • Maintaining the agreed SLAs for existing customers
  • Providing day-to-day support to customers
  • Monitoring the quality of service provided
  • Identifying, organising and possibly taking any corrective actions needed.

Operations Manager’s Skills required

  • Good customer management skills
  • GSM network service and SIM management
  • Data centre operations
  • Network management
  • Data security
  • Building cloud infrastructure-based services
  • Inter-operating between Windows and non-Windows platforms
  • System level debugging in databases, software systems, networks and web services.

Operations Manager’s Key Experience

  • Customer service operation management experience in an IT environment
  • Degree educated in a relevant field is desirable

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