Senior 3rd Line Support Engineer


MT SPM 078564


2nd Line Support / Helpdesk, 3rd Line Support / Helpdesk, Helpdesk Manager, Other, Other IT Roles, Support and Training


£35,000 to £40,000 Per Annum


+ Bens


Bishop's Stortford

Contract Type:


We specialise in the recruitment of high quality candidates in the IT Engineering sector. We have an excellent opportunity for a Senior 3rd Line support Engineer to join this IT company who pride themselves on the high standard of service they provide to their customers.

Senior 3rd Line Support Engineer’s Core Duties

  • Handle escalated calls from first/second line IT Call Desk
  • Recommend and deliver improved IT infrastructure systems
  • Administer backup and disaster recovery systems and processes
  • Patching, Maintaining & Troubleshooting IT infrastructure
  • Monitor performance and maintain systems according to requirements
  • Research, recommend, plan and implement infrastructure system projects
  • Upgrade systems with new releases and models
  • Develop expertise to train staff on new technologies
  • Add to internal wiki with technical documentation, manuals and IT policies
  • Contribute to overall IT strategy

Senior 3rd Line Support Engineer’s Key Requirements

  • Proven experience as a senior support engineer or similar role 2+ years
  • Excellent Windows server understanding (2003 - 2016)
  • Microsoft Exchange, Office 365, Active Directory and Veeam experience is essential
  • Extensive experience working with Virtualisation technologies (VMWare and Hyper-V)
  • Experience with networks (LAN, WAN) and patch management
  • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
  • Knowledge of daily maintenance on SQL databases
  • Resourcefulness and problem-solving aptitude
  • BSc in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA) or considerable experience in this position.

Senior 3rd Line Support Engineer’s Key Skills Preferred

  • Ability to create scripts in Powershell, Python, Perl or other language
  • Experience with Draytek & VYOS / Vyatta routers
  • Working knowledge of GDPR regulations
  • Microsoft Azure experience
  • Office 365 enterprise

Are you enthusiastic about this job? Send us your CV in word format today