Software Tester Support


MS CSA 4144879


1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, Analyst, Development & Programming, IT Trainer, QA and Tester, Software Developer , Support and Training, Systems / Support Analyst, Systems Analyst


£30,000 to £32,000 Per Annum


+ Bonus + Benefits + Hybrid Working


Tring, Herts - Hybrid

Contract Type:


We specialise in the recruitment of high quality candidates in the IT sector, and we have an excellent opportunity for a Software Tester Support Customer Analyst to join a leading software company supporting banks and building societies.

Salary: £30,000 - £32,000 + Bonus, Pension, Life Insurance, and Private Medical cover

Hybrid working - 3 days/week in Tring office, and potential of 2 days from home - after training

Software Tester Support Customer Analyst’s Core Duties

  • Provide front line support to customers via phone and email, documenting and replicating problems, and escalating internally as necessary
  • Managing support calls
  • Applying system upgrades both locally and on client sites
  • Troubleshooting queries both online and offline, working individually and as a team, to find short and long term solutions
  • Adhering to standards and best practices and providing testing support
  • Creating test scripts in line with the testing procedures and standards
  • Sourcing suitable test data that is representative of customer business practices

Software Tester Support Customer Analyst’s Key Skills

  • Minimum of 2 years’ experience working within a Frontline Support Role or as a Test Analyst
  • Highly numerate
  • Professional telephone manner and excellent interpersonal skills
  • Experience of creating and running SQL queries
  • An ability to retain and communicate product functional knowledge
  • Experience in executing system testing
  • Experience in providing feedback on system usability
  • Skilled in support call administration and capturing relevant information from reporting users
  • A recognised and relevant testing certification (desirable)
  • Experience of Financial software products, or within the financial sector (desirable)
  • Experience in drafting test scripts (desirable)

Are you enthusiastic about the Software Tester Support Customer Analyst’s job? Send us your CV in word format today.