Reference:
MS CSA 4144879
Sector:
1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, Analyst, Development & Programming, IT Trainer, QA and Tester, Software Developer , Support and Training, Systems / Support Analyst, Systems Analyst
Salary:
£30,000 to £32,000 Per Annum
Benefits:
+ Bonus + Benefits + Hybrid Working
Town/City:
Tring, Herts - Hybrid
Contract Type:
Permanent
We specialise in the recruitment of high quality candidates in the IT sector, and we have an excellent opportunity for a Software Tester Support Customer Analyst to join a leading software company supporting banks and building societies.
Salary: £30,000 - £32,000 + Bonus, Pension, Life Insurance, and Private Medical cover
Hybrid working - 3 days/week in Tring office, and potential of 2 days from home - after training
Software Tester Support Customer Analyst’s Core Duties
- Provide front line support to customers via phone and email, documenting and replicating problems, and escalating internally as necessary
- Managing support calls
- Applying system upgrades both locally and on client sites
- Troubleshooting queries both online and offline, working individually and as a team, to find short and long term solutions
- Adhering to standards and best practices and providing testing support
- Creating test scripts in line with the testing procedures and standards
- Sourcing suitable test data that is representative of customer business practices
Software Tester Support Customer Analyst’s Key Skills
- Minimum of 2 years’ experience working within a Frontline Support Role or as a Test Analyst
- Highly numerate
- Professional telephone manner and excellent interpersonal skills
- Experience of creating and running SQL queries
- An ability to retain and communicate product functional knowledge
- Experience in executing system testing
- Experience in providing feedback on system usability
- Skilled in support call administration and capturing relevant information from reporting users
- A recognised and relevant testing certification (desirable)
- Experience of Financial software products, or within the financial sector (desirable)
- Experience in drafting test scripts (desirable)
Are you enthusiastic about the Software Tester Support Customer Analyst’s job? Send us your CV in word format today.
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