Reference:
MS TCS 3325365
Sector:
1st Line Support / Helpdesk, 2nd Line Support / Helpdesk, 3rd Line Support / Helpdesk, Developer, Development & Programming, Engineers and Maintenance, Internet, IT Trainer, Software Developer , Software Engineer, Support and Training, Systems / Support Analyst, Web Designer, Web Programmer
Salary:
£28,000 to £30,000 Per Annum
Benefits:
+ Excellent Bens + Hybrid Working
Town/City:
Stevenage - Hybrid
Contract Type:
Permanent
We specialise in the recruitment of high quality candidates in the IT sector. We have an excellent opportunity for two Technical Support advisors to work for a creative IT agency in the travel industry.
Hybrid working - 1 day in the office per week
Circa £28,000 per annum
Technical Support’s Core Duties
- Providing technical and functional support to users
- Answering and logging requests from clients, researching and solving problems
- Working with the development team to create new solutions for clients
- Training of new and existing customers in person or via video/phone
- Communicating technical issues in a non-technical manner
- Assisting with the implementation of new client websites
- Taking ownership of client requests and ensuring timely response in line with SLAs
- Delivering first class service to all clients
- Testing of new functionality prior to client release
Technical Support’s Key Skills
- Experience in the Travel industry (desirable)
- Good technical understanding of SaaS
- Experience providing software technical and functional support
- Strong problem-solving skills
- Good communication skills, verbal and written
- Demonstrated ability to prioritise and manage workflow to deadlines
- Ability to work independently and in a team
- Strong eye for detail
- Proactive approach to learning and solution orientated
Are you enthusiastic about the Technical Support job? Send us your CV in word format today
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